Refund policy

Returns
We accept returns within 2 weeks of delivery.
To start a return, email us at  info@thewizardsvault.com we will provide the return instructions.
Returned items should be in the same condition in which they were received. Return shipping is the responsibility of the buyer unless the item arrived damaged or we sent the wrong item.

Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us and include a photo whenever possible.
If the item is still available, we will replace it at no cost. If a replacement is unavailable, we will issue a full refund.

Refunds
Once your return arrives, we will inspect it and issue the refund to your original payment method.
After the refund is processed, it may take approximately 5 to 10 working days to appear, depending on your bank or payment provider.

Before Opening a Payment Dispute
If something is wrong with your order, please contact us first at info@thewizardsvault.com
We are a small business and handle our own customer service. Late parcels, damaged items, incorrect variants, and other order problems can usually be resolved quickly when you contact us directly.
We maintain shipping and tracking records for our orders and respond to payment disputes with the available documentation.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.