Shipping Policy

Where We Ship

We ship from Quebec, Canada.

We currently ship to a selection of countries. Available shipping destinations will be shown during checkout. If your country is not available, please contact us and we will let you know whether another option may be available.

Processing Time

Processing time is the time required to prepare your order before it is handed to the carrier. It is separate from delivery time.

Dice set orders: typically prepared and shipped within an estimated 1 to 3 business days of purchase.

Orders that include a dice box, or a box purchased on its own: typically prepared and shipped within an estimated 1 to 4 business days.

These preparation times are estimates, not guarantees.

August Closure

The Wizard’s Vault closes for the first two weeks of August each year.

Orders placed shortly before or during this period may require approximately 2 to 3 weeks to ship. Orders will be processed as soon as we reopen.

If you are ordering in late July or early August, please plan accordingly.

Orders Needed by a Specific Date

If you need an order for a birthday, convention, holiday, or another specific date, please contact us at info@thewizardsvault.com before placing your order.

We will let you know whether the requested timeframe is realistic before you order.

Delivery dates provided by carriers are estimates, not guarantees.

Tracking

Once your order ships, you will receive a confirmation email with a tracking number.

If you do not see the email, please check your spam or junk folder.

Delivery Times

Delivery time varies depending on your destination and the carrier. Available delivery estimates may be shown during checkout.

International orders may occasionally take longer because of customs processing, weather, carrier delays, peak shipping periods, or other circumstances outside our control.

All delivery times are estimates, not guarantees.

Customs, Taxes and Duties

We ship from Canada.

Depending on your country, import duties, taxes, or customs fees may apply and may be the responsibility of the customer.

For orders shipped to the United States, we handle any applicable import charges through our customs broker, so you will not have additional import fees to pay on delivery.

Incorrect or Incomplete Addresses

Please verify your shipping address carefully before completing your order.

If a parcel is returned to us because the address supplied with the order was incorrect or incomplete, we can resend it after the additional shipping cost has been paid.

Lost or Delayed Parcels

If your package has not arrived or the tracking has not updated for an unusually long period, please contact us at info@thewizardsvault.com with your order number.

We will investigate the shipment with the carrier.

If the carrier confirms that the package has been lost, we will either send a replacement or issue a refund.

Free Shipping and PO Boxes

Free shipping offers do not apply to PO Box addresses.

If a PO Box address is used, we may contact you for an alternative delivery address or additional shipping payment before dispatch.