Shipping policy
Where we ship
We ship to the United States, Canada, Australia and most other countries from thewizardsvault.com. Orders to the UK and EU are handled through our Etsy shop.
Processing time
Processing time is the time we need to prepare your order before it leaves us. It is separate from delivery time.
- Dice sets: 1-3 working days
- Engraved boxes: 2-5 working days
- Sculptures: 1-2 weeks
Most orders are dispatched within 48 hours. Custom and made-to-order items take longer, and the individual product page is the accurate source for those.
Summer holiday season
We close for the first two weeks of August each year. Orders placed shortly before or during that period can take 2 to 3 weeks to ship rather than our usual times. We will still confirm your order straight away, and it will go out as soon as we reopen.
If you are ordering in late July or in August, please plan for this.
Ordering for a specific date
If your order is urgent, or it is a gift that has to arrive by a particular date, please contact us at daniel.proulx@hotmail.com before you place the order so we can confirm whether it is possible.
We would rather tell you honestly that a date cannot be met than take the order and disappoint you. Once an order is placed we cannot guarantee a delivery date that was not agreed in advance.
Tracking
When your order is prepared for shipping, your invoice status is updated to SHIPPED and a confirmation email with tracking is sent to you. Please check your spam folder if you do not see it.
Delivery times
Once an order has been handed to the carrier, delivery time is in their hands. Carrier estimates are estimates, not guarantees, and weather, customs and peak periods can add time.
Customs, taxes and duties
No customs charges apply to orders shipped within the United States or Canada. For other countries, any import taxes or customs duties are the responsibility of the buyer. We cannot control or predict these charges, and we cannot be held responsible for delays caused by customs.
Wrong or incomplete addresses
Please check your shipping address carefully at checkout. If a parcel is returned to us because the address was incorrect or incomplete, we will happily resend it once the reshipping cost has been covered.
Lost or delayed parcels
If tracking has not updated for an unusually long time, email us at daniel.proulx@hotmail.com and we will open an enquiry with the carrier. Please contact us before assuming a parcel is lost. Most delayed parcels do arrive.